Customer Care Representative - Madison, WI

Sub-Zero Group, Inc; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation based on 
技能

Health, dental, and vision plans

401(k) savings and profit sharing

On-site UW Health clinic, fitness &amp

Education assistance and internal培训

Electric vehicle charging

Maternity & paternity leave

Job summary

Sub-Zero Group, Inc. is seeking a Customer Care Representative in Madison, WI. This on-site, full-time role supports luxury appliance brands, handling calls from product owners, service partners, dealers, and distributors.

You will resolve questions, provide troubleshooting, and educate customers on product use. The position offers comprehensive training, competitive compensation, and benefits. Work hours are Monday–Friday, 9:30 AM–6:00 PM CST, with opportunities for growth in leadership or

Qualifications

• Bachelor’s degree or higher is a plus, but not required; high school diploma or GED required.
• Minimum of one year of customer service experience; product support preferred.
• Intermediate problem solving and negotiation skills.
• Exceptional customer service skills with polished, professional style.

Responsibilities

• Provide excellent customer service and respond timely and accurately to customers and field partners.
• Access and enter data in multiple software programs while talking with callers.
• Diagnose issues, explain troubleshooting steps, and recommend solutions.
• Educate customers on use and care to maximize product enjoyment.
• Negotiate to reach mutually beneficial resolutions with customers.

Skills

Customer service

Problem solving

Negotiation

Communication

Education

Bachelor's degree

High school diploma or GED

Job description

Customer Care Representative - Madison, WI

Locations

Showing 1 location

Madison, WI 53711, USA

• On-site
• Customer Service
• Full-Time

Description

Overview

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Our Customer Service Representatives are dedicated and passionate in the support of our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors! We answer questions on a wide range of topics and creatively resolve problems. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed!

Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self-led, and hands-on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

The work hours for this position will be Monday - Friday from 9:30 AM - 6:00 PM CST.

Primary Responsibilities

• As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
• Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
• Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
• Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
• Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.

Qualifications:

• Bachelor’s degree or other advanced education a plus but is not required. High school diploma or GED a must.
• Minimum of one (1) year of customer service experience required, product support experience preferred.
• Intermediate problem solving and negotiation skills.
• Exceptional customer service skills with a polished and professional style and delivery.

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Education

Required

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.