Luxury Apparel Customer Service Pro – Data-Driven Support

Saint Croix Inc; Country Valley Mobile Home Park (MN); On-site; USD 33,000 - 36,000; Full time

Job summary

Saint Croix Inc. in Minnesota is seeking a Customer Service Representative to join our luxury sportswear team. You will be the primary contact for customers, processing orders, resolving issues, and maintaining accounts to ensure a positive experience.

The role collaborates with Sales, Production, Planning, and Shipping to meet customer requirements, identify trends, and drive continuous service improvements. A strong customer focus and ability to work across departments are essential.

Qualifications

• Strong customer service, relationship-building, and communication skills.
• Problem-solving, conflict-resolution, and decision-making abilities.
• Ability to interpret data, identify trends, and recommend improvements.
• Experience with ERP/MRP/CRM or related systems is preferred.
• Ability to balance customer needs with business objectives.
• Able to work independently and with cross-functional teams.

Responsibilities

• Serve as primary contact for customers via phone, email, and other channels.
• Build and maintain positive customer relationships through responsive service.
• Adopt Saint Croix Inc. brand voice in communications with customers.
• Provide customer insights and trends to management and teams.
• Analyze customer feedback and order data to improve satisfaction.
• Monitor service metrics and suggest improvements.
• Process orders, changes, cancellations, and returns accurately.
• Maintain accurate customer records and respond to inquiries promptly.
• Investigate and resolve complaints, coordinating corrective actions.
• Prepare reports and analyze data to support decisions.

Skills

Customer service

Relationship-building

Communication

Problem-solving

Data interpretation

Analytical thinking

Multitasking

Education

High school diploma or equivalent

Associate’s degree in business/related field

Tools

MS Office

ERP

CRM

MRP

Job description

Saint Croix Inc. in Minnesota is seeking a Customer Service Representative to join our luxury sportswear team. You will be the primary contact for customers, processing orders, resolving issues, and maintaining accounts to ensure a positive experience.

The role collaborates with Sales, Production, Planning, and Shipping to meet customer requirements, identify trends, and drive continuous service improvements. A strong customer focus and ability to work across departments are essential.