Luxury Retail Sales Support Specialist | Flexible Schedule

Tapestry, Inc.; Eagan (MN); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition assis

Job summary

Coach, a global fashion house, is hiring a Sales Support Associate for our Minnesota store. You will greet clients, assist with merchandise, operate the POS, and help maintain a welcoming, efficient sales floor.

This role emphasizes brand commitment, accurate cash handling, and delivering an exceptional client experience. Ideal candidates have at least 1 year of retail experience, strong English, fashion awareness, and the ability to multitask in a fast-paced luxury environment.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

POS / cash handling

Basic computer skills

Fashion trends knowledge

Multitasking

English proficiency

Tools

POS systems

Mobile POS

Walkie talkie

iPad / laptop

Job description

Coach, a global fashion house, is hiring a Sales Support Associate for our Minnesota store. You will greet clients, assist with merchandise, operate the POS, and help maintain a welcoming, efficient sales floor.

This role emphasizes brand commitment, accurate cash handling, and delivering an exceptional client experience. Ideal candidates have at least 1 year of retail experience, strong English, fashion awareness, and the ability to multitask in a fast-paced luxury environment.