Customer Service Representative

RTP Company; Goodview (MN); On-site; USD 22,000 - 39,000; Full time

Job summary

Saint Croix Inc. in Minnesota, a leader in luxury sportswear, seeks a Customer Service Representative to join our team. You will be the primary contact for customers and sales reps, handling orders, addressing concerns, and maintaining account information with professionalism.

You will collaborate with Sales, Production, Planning, Shipping and other departments to meet customer needs, identify trends, and provide data-driven insights to improve service levels and customer satisfaction.

Qualifications

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Build and maintain positive customer relationships through responsive, professional, and solution‑oriented service.
• Adopt and perfect brand voice in

Responsibilities

• Serve as the primary point of contact for customers and sales representatives, processing orders and resolving concerns.
• Maintain customer account information and ensure a positive customer experience.
• Collaborate with Sales, Production, Planning, Shipping and other departments to meet customer requirements and drive continuous improvement.

Job description

Brief Description

Join a legacy of excellence at

Brief Description

Join a legacy of excellence at Saint Croix Inc., where for over 65 years we’ve set the standard in luxury sportswear. Founded and still proudly headquartered in Winona, Minnesota, we are known worldwide for our handcrafted garments that combine innovative technology with timeless craftsmanship. As we continue to grow, we’re looking for passionate, dedicated individuals to join our team and help carry forward our commitment to quality, precision, and style. We are looking for a Customer Service Representative to join our team. The Customer Service Representative serves as the primary point of contact for customers and sales representatives by providing timely, accurate, and professional support. This role is responsible for processing orders, resolving customer concerns, maintaining customer account information, and ensuring a positive customer experience. The Customer Service Representative works closely with Sales, Production, Planning, Shipping, and other departments to ensure customer requirements are met while supporting company objectives and service standards. This position serves as the voice of the customer by identifying trends, providing data‑driven insights, and collaborating with internal teams to improve processes, service levels, and customer satisfaction. The Customer Service Representative plays an important role in fostering strong customer relationships, supporting operational efficiency, and driving continuous improvement in the customer experience.

Requirements

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Build and maintain positive customer relationships through responsive, professional, and solution‑oriented service.
• Adopt and perfect brand voice in