Luxury Alterations Specialist

060 SAKS & CO LLC; City of Troy (NY); On-site; USD 39,688 - 49,621; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Job summary

Saks Fifth Avenue seeks an Alteration Staff member for its tailoring team, delivering expert customer service and tailored workmanship. The role focuses on fittings and alterations for high-end merchandise, requiring discretion and strong technical skills.

Responsibilities include upholding Saks service standards, managing alterations with precision, and collaborating with the team to provide an exceptional customer experience.

Qualifications

• Minimum 3 years fitting and tailoring experience in high-end merchandise.
• Ability to fit and perform alterations on a wide range of garments.
• Strong technical background in specialty skills such as leather, knits, double face, beading, fine tailoring, and buttonholes.

Responsibilities

• Model all Saks Fifth Avenue Customer Service Principles.
• Focus on achieving and exceeding individual performance and productivity goals.
• Maintain a consistent high level of customer service by creating and developing excellent customer relationships.
• Follow all Saks Fifth Avenue policies and procedures.
• Follow all alteration workroom policies and Tailor procedures.
• Utilize expertise to make alteration decisions during customer fittings.
• Provide an exceptional customer experience.
• Maintain a clean and safe work environment.
• Support company/store and department initiatives.
• Ad hoc responsibilities as needed.

Skills

Fitting & tailoring

Customer service

Quality workmanship

Leather skills

Education

High school diploma or equivalent

Tools

Double-blind machine

Buttonhole machine

Cover-stitch machine

Job description

Saks Fifth Avenue seeks an Alteration Staff member for its tailoring team, delivering expert customer service and tailored workmanship. The role focuses on fittings and alterations for high-end merchandise, requiring discretion and strong technical skills.

Responsibilities include upholding Saks service standards, managing alterations with precision, and collaborating with the team to provide an exceptional customer experience.