Luxury Alterations Manager — Lead & Elevate Service Team

Exemplar Luxury Group; Troy (MI); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Employee discount

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

Neiman Marcus in Troy, MI is seeking an Alterations Manager to lead the Alterations Associates, ensuring outstanding service for high‑end clients. You will report to the Assistant General Manager of Operations and guide the team to meet selling organization demands.

The role requires a 4-year degree (preferred), 3+ years of management in a luxury setting, and flexibility for evenings, weekends, and holidays. Proficiency with Word/Excel and strong alterations knowledge are essential.

Qualifications

• 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results.
• Fitting/tailoring experience in high-end or luxury merchandise setting is preferred, not required.
• Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
• Proficiency in utilizing available technology, Word, Excel etc. is required.
• Flexibility in scheduling: evenings, weekends and holidays.

Responsibilities

• Organize and build structural processes
• Drive positive outcomes through objectives and measuring and monitoring progress and results successfully
• Create a professional work environment by communicating and exemplifying our company's standards of excellence
• Create effective teamwork between the selling organization and the Alterations department
• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates
• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures
• Ad hoc responsibilities as needed

Skills

Management experience

Leadership

Customer service

Communication

Education

4 year degree

Tools

Word

Excel

Job description

Neiman Marcus in Troy, MI is seeking an Alterations Manager to lead the Alterations Associates, ensuring outstanding service for high‑end clients. You will report to the Assistant General Manager of Operations and guide the team to meet selling organization demands.

The role requires a 4-year degree (preferred), 3+ years of management in a luxury setting, and flexibility for evenings, weekends, and holidays. Proficiency with Word/Excel and strong alterations knowledge are essential.