Luxury Alterations Operations Manager

Saks Fifth Avenue Llc; Gainesville (FL); On-site; USD 86,000 - 107,000; Full time

Benefits offered by this job

Employee discount

Medical, vision, and dental benefits

Comprehensive benefits package

Job summary

Saks Global is hiring an Alterations Manager to lead the Alterations Associates across Saks Fifth Avenue Greenwich and Neiman Marcus Westchester locations. You will drive customer service excellence and oversee personnel, training, and policy compliance in a luxury environment.

Ideal candidates bring a 4-year degree and 3+ years of management experience in a high-end setting, with familiarity in alterations, fabrication, and styling. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 4 year degree preferred.
• 3+ years of management experience with comparable volume.
• Fitting/tailoring experience in high-end or luxury merchandise setting is preferred, not required.
• Ability to fit and perform alterations on a wide range of garments is preferred, not required.
• Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
• Proficiency in Word and Excel; scheduling flexibility for evenings, weekends and holidays.

Responsibilities

• Organize and build structural processes
• Drive positive outcomes through objectives and measuring and monitoring progress and results
• Create a professional work environment by communicating and exemplifying our company’s standards of excellence.
• Create effective teamwork between the selling organization and the Alterations department.
• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.
• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures
• Ad hoc responsibilities as needed

Skills

Management experience

Fitting/tailoring experience

Technology literacy (Word, Excel)

Education

4 year degree

Tools

Word

Excel

Job description

Saks Global is hiring an Alterations Manager to lead the Alterations Associates across Saks Fifth Avenue Greenwich and Neiman Marcus Westchester locations. You will drive customer service excellence and oversee personnel, training, and policy compliance in a luxury environment.

Ideal candidates bring a 4-year degree and 3+ years of management experience in a high-end setting, with familiarity in alterations, fabrication, and styling. Flexibility for evenings, weekends, and holidays is required.