Alterations Manager

Brobston Group; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group seeks an Alterations Manager to lead the alterations team at the Troy store, delivering outstanding client service and coordinating with the selling organization. The role emphasizes team leadership, process organization, and adherence to department policies in a luxury retail setting.

The ideal candidate has at least 3 years of management experience in a similar volume, knowledge of alterations and luxury garment styling, and proficiency with Word and Excel; a four-year degree

Qualifications

• At least 3 years of management experience with comparable volume.
• Knowledge of alterations, garment fabrication, and luxury merchandise styling.
• Proficiency with Word and Excel.
• Flexibility to work evenings, weekends, and holidays as needed.
• A four-year degree and luxury fitting or tailoring experience are preferred.

Responsibilities

• Organize processes and monitor objectives, progress, and results.
• Build teamwork between the selling organization and the alterations department.
• Recruit, select, train, and develop associates while providing ongoing education, assessments, and performance feedback.
• Maintain customer service, quality, productivity, and adherence to department policies and procedures.

Skills

Management experience

Word

Excel

Education

Bachelor's degree

Tools

Word

Excel

Job description

Summary

The Alterations Manager leads and supports the alterations team at the Troy store. The role ensures outstanding client service and effective coordination with the selling organization.

Responsibilities

• Organize processes and monitor objectives, progress, and results.
• Build teamwork between the selling organization and the alterations department.
• Recruit, select, train, and develop associates while providing ongoing education, assessments, and performance feedback.
• Maintain customer service, quality, productivity, and adherence to department policies and procedures.

Requirements

• At least 3 years of management experience with comparable volume or a track record of managing an operations workforce and achieving results.
• Knowledge of alterations, garment fabrication, and luxury merchandise styling.
• Proficiency with available technology, including Word and Excel.
• Flexibility to work evenings, weekends, and holidays as needed.
• A four-year degree and luxury fitting or tailoring experience are preferred; ability to fit and alter a wide range of garments is preferred.