Luxury Alterations Manager — Lead Craft & Client Experience

Bloomingdale's, LLC; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Bloomingdale's, LLC is seeking an Alterations Manager in New York to lead the store alterations operation, balancing craftsmanship with exceptional customer service and premium client experiences. The role partners with store leadership to drive sales, maintain quality, and deliver consistent turnaround times in a luxury environment.

You will coach the alterations team, manage workflow, and ensure operational readiness and adherence to safety and service standards across luxury fabrics and

Qualifications

• 10+ years direct alterations experience; multi-brand preferred.

Responsibilities

• Lead and develop the alterations team to drive productivity and quality.
• Partner with store leadership to align alterations with sales and service.
• Communicate options, timelines, and expectations to clients.
• Oversee scheduling, training, and onboarding of staff.
• Ensure timely completion of alterations meeting standards.
• Manage payroll, supplies, and equipment upkeep.

Skills

Leadership

Team management

Customer service

Communication

Operations

Job description

Bloomingdale's, LLC is seeking an Alterations Manager in New York to lead the store alterations operation, balancing craftsmanship with exceptional customer service and premium client experiences. The role partners with store leadership to drive sales, maintain quality, and deliver consistent turnaround times in a luxury environment.

You will coach the alterations team, manage workflow, and ensure operational readiness and adherence to safety and service standards across luxury fabrics and