Alterations Manager - Luxury Client Experience Lead

Bloomingdale's, LLC; New York (NY); Vor Ort; USD 85.000 - 105.000; Vollzeit

Benefits dieser Stelle

401k

Medical/Dental/Vision insurance

Paid time off

Holidays

Performance-based incentives

Zusammenfassung

Bloomingdale’s is seeking an Alterations Manager to lead the store alterations operation, balance craftsmanship with efficiency, and deliver a premium client experience. You will develop the team, partner with store leadership, and drive sales while maintaining quality and turnaround times.

The role requires experienced leadership in alterations, strong customer service, and a deep knowledge of garment construction and luxury fabrics.

Qualifikationen

• Minimum 10 years direct experience in alterations or related luxury fashion service
• Prior leadership experience required
• Strong interpersonal and communication skills with diverse teams and customers

Aufgaben

• Lead and develop a high-performing alterations team
• Partner with store leadership to align alterations with sales and service goals
• Ensure timely, high-quality alterations with exceptional craftsmanship
• Monitor payroll, supplies, and profitability for the department
• Uphold safety standards and standardized processes

Kenntnisse

Leadership

Customer service

Communication

Team development

Retail operations

Tools

Basic computer skills

Jobbeschreibung

Bloomingdale’s is seeking an Alterations Manager to lead the store alterations operation, balance craftsmanship with efficiency, and deliver a premium client experience. You will develop the team, partner with store leadership, and drive sales while maintaining quality and turnaround times.

The role requires experienced leadership in alterations, strong customer service, and a deep knowledge of garment construction and luxury fabrics.