Luxury Alterations Lead & Operations Manager

Brobston Group; Paramus (NJ); On-site; USD 75,000 - 105,000; Full time

Job summary

Brobston Group in Paramus, NJ seeks an Alterations Manager to lead the alterations team and ensure exceptional client service. The role develops effective processes and collaborates with the selling organization to meet client and business needs.

Responsibilities include organizing department processes, recruiting and developing staff, and maintaining professional standards while focusing on quality, productivity, and service.

Qualifications

• At least 3 years of management experience with comparable volume or a record of managing an operations workforce.
• Knowledge of alterations, garment fabrication, and luxury merchandise styling.
• Proficiency with technology, including Word and Excel.
• Fitting and tailoring experience in a luxury setting and the ability to alter a range of garments is preferred.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• A four-year degree is preferred.

Responsibilities

• Organize department processes and monitor objectives, progress, and results.
• Recruit, select, train, and develop alterations associates.
• Provide ongoing education, performance feedback, and assessments focused on quality, productivity, and service.
• Promote teamwork between the alterations department and the selling organization.
• Maintain a professional work environment and uphold company standards.

Skills

Management

Team leadership

Alterations knowledge

Fitting & tailoring

Microsoft Word

Microsoft Excel

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Brobston Group in Paramus, NJ seeks an Alterations Manager to lead the alterations team and ensure exceptional client service. The role develops effective processes and collaborates with the selling organization to meet client and business needs.

Responsibilities include organizing department processes, recruiting and developing staff, and maintaining professional standards while focusing on quality, productivity, and service.