Patient Concierge (Luxury Aesthetics | High-Performance Role)

Look Lab Med Spas; Scottsdale (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) retirement plan

Exclusive employee pricing on cosmetic

Exclusive employee pricing on cosmetic

Professional development and ongoing培训

Career growth opportunities within a增长

Supportive, fast-paced team culture

Job summary

Look Lab Med Spa is seeking a high-performing Patient Concierge to drive revenue through rebooking, memberships, and skincare recommendations, while delivering a luxury, personalized experience from arrival to checkout. The role emphasizes influencing patient decisions with warmth, organizing clinic flow, and maintaining accurate records in a fast-paced luxury setting.

Ideal candidates have experience in luxury hospitality or sales, strong communication, and a self-starter attitude with

Qualifications

• Experience in luxury hospitality, sales, or customer service preferred.
• Strong organizational and multitasking ability.
• Comfortable with technology, scheduling systems, and social media.
• Professional presence and communication skills.

Responsibilities

• Drive revenue through rebooking, memberships, and skincare recommendations
• Maximize provider schedules by ensuring patients are booked correctly and consistently
• Create a luxury, personalized experience from arrival to checkout
• Confidently guide patient decisions while maintaining warmth and professionalism
• Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
• Follow up with patients and leads to maintain momentum and retention
• Capture content (photos/videos) that aligns with our brand aesthetic
• Operate with extreme attention to detail in scheduling, invoicing, and patient records

Skills

Sales experience

Customer service

Communication skills

Organization

Detail-oriented

Tools

Scheduling systems

Social media

CRM tools

Job description

Compensation:

$42,000 - $50,000 / year

Department:

Clinic Support

Location:

Look Lab Med Spa: Paradise Valley [Arizona]

Compensation:

$42,000 - $50,000 / year

Description

Look Lab Med Spa is a rapidly growing, multi-state med spa with a clear vision to become a household name in the world of aesthetics. In just three years, we’ve expanded to 6 locations across 4 states and built a team of 50+ employees, and we’re just getting started. We’re in a high-growth phase and are looking for driven, high-performing individuals who want to grow with us. We promote heavily from within and are committed to developing future leaders across every level of the organization. Look Lab is known for delivering elevated, natural results and a luxury-level patient experience. Our team operates with precision, intention, and a commitment to excellence in every detail. We are seeking a high-performing Patient Concierge who is equal parts hospitality expert, sales professional, and operational powerhouse. This is a revenue-driving, experience-defining position that directly impacts the success of the clinic.

What You’ll Own

• Drive revenue through rebooking, memberships, and skincare recommendations
• Maximize provider schedules by ensuring patients are booked correctly and consistently
• Create a luxury, personalized experience from arrival to checkout
• Confidently guide patient decisions while maintaining warmth and professionalism
• Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
• Follow up with patients and leads to maintain momentum and retention
  Capture content (photos/videos) that aligns with our brand aesthetic
• Operate with extreme attention to detail in scheduling, invoicing, and patient records

What Winning Looks Like

• Naturally influence patient decisions with confidence
• Consistently rebook patients before they leave
• Identify opportunities to introduce memberships and products
• Stay calm, polished, and proactive in a fast-paced environment
• Take ownership without needing to be managed
• Elevate the energy and professionalism of the entire clinic

Who This Is For

• Thrives in a fast-paced, high-expectation environment
• Loves both people AND performance
• Is highly organized and detail-oriented
• Has strong communication skills and presence
• Is coachable, but also a self-starter
• Wants to grow into leadership or management over time

Who This Is NOT For

• Someone looking for a slow-paced or purely administrative role
• Someone uncomfortable with sales or influencing decisions
• Someone who needs constant direction or oversight

Qualifications

• Experience in luxury hospitality, sales, or customer service preferred
• Strong organizational and multitasking ability
• Comfortable with technology, scheduling systems, and social media
• Professional presence and communication skills

Compensation & Growth

• Competitive hourly pay + monthly performance bonuses
• Medical, Dental & Vision insurance
• 401(k) retirement plan
• Exclusive employee pricing on aesthetic services and medical-grade skincare
• Professional development and ongoing training
• Career growth opportunities within a growing company
• Supportive, fast-paced team culture

Schedule

• Full-time or part-time available
• Must be available evenings and weekends