Receptionist, Spa

Resorts World Las Vegas; Nevada (IA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Resorts World Las Vegas seeks a Spa Receptionist to deliver uncompromising guest service with a polished, upbeat demeanor in a luxury setting. You will manage check-ins, schedule spa appointments, handle payments, and share knowledge of local attractions while upholding property standards and safety.

Ability to work in a fast-paced environment, greet guests warmly, and coordinate with team members to ensure a seamless guest experience. Prior experience in luxury resorts is a plus.

Qualifications

• High School Diploma or equivalent.
• Minimum six months of customer service experience.
• Ability to work nights, weekends and holidays.
• Excellent communication and friendly demeanor.
• Must maintain professional appearance.

Responsibilities

• Welcome and interact with guests as they enter the facility.
• Check-in guests and notify team members of guest arrival.
• Schedule spa appointments and provide information on services offered.
• Process payments for guest services and maintain accuracy.
• Keep spa and fitness areas clean and well maintained.
• Attend training sessions and staff meetings and participate.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Obtain and maintain position-specific licensing.
• Support hotel/team objectives and safety standards.
• Use spa booking system and phone lines to assist guests.

Skills

Customer service

Fluent English

Luxurious guest experience

Multi-tasking

Communication skills

Education

High School Diploma or equivalent

Tools

Opera

HotSOS

Job description

Summary Statement

As a Spa Receptionist, you will provide uncompromising levels of guest service while displaying an upbeat and positive demeanor. This role will also be responsible for exceeding guest expectations and proactively seek opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties

Includes but is not limited to: Welcome and interact with guests as they call, enter and exit the facility.

• Check-in guests and notify team members of guest arrival.
• Provide a luxury experience while engaging conversations with guests and team members.
• Provide basic knowledge of attractions/restaurants in the Las Vegas area and provided by Resorts World Las Vegas.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Schedule all spa appointments and provide guest information on available products and services.
• Process payments for guest services ordered from the spa.
• Ensure all areas of the spa and fitness center are kept clean and well maintained.
• Attend and participate in support training and staff meetings.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to engage with guests and also operate the spa booking system and phone lines.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Must be able to work in a fast-paced environment.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work in a standing position for over 50% of the scheduled shift.
• Attention to detail to ensure all information is confirmed for guest reservations.
• Knowledge of spa services and amenities to assist with any guest questions or requests.

Preferred

• Experience working as a Spa Receptionist.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum six months of Customer Service experience.

Certificates, Licenses, Regulations

Proof of eligibility to work in the United States.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.

• Prolonged standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Prolonged standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador - No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety - If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security - If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS - If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience - If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.