Lux Spa Reception & Guest Experience Coordinator

Four Seasons; Palm Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Benefits Package

401(k) Retirement Plan

Training and Development

Complimentary Accommodations

Complimentary Dry Cleaning

Complimentary Employee Meals

Job summary

Four Seasons Palm Beach is seeking a Spa Coordinator to welcome and assist guests throughout their spa experience, coordinating appointments, retail purchases, and guest requests. You will support the spa reception area operations and work closely with therapists, attendants, and Spa Leadership to ensure a seamless journey from arrival to departure.

In this role, you will schedule treatments, provide service details, and handle payments while maintaining a welcoming, pristine reception space and

Qualifications

• Hospitality-focused customer service experience required or preferred.
• Strong communication and interpersonal abilities.
• Ability to multitask in a fast-paced luxury environment.
• Excellent telephone etiquette and professionalism.
• Reading, writing and speaking English proficiently.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Schedule spa treatments and guest appointments using management systems.
• Provide information about spa services, facilities and retail offerings.
• Assist guests with retail purchases and product recommendations.
• Process payments accurately for services and retail items.
• Maintain reception area cleanliness and organization.
• Support spa inventory, merchandising and stocking activities.
• Collaborate with Therapists, Attendants and Spa Leadership to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professionalism

English reading/writing

Education

High school diploma

Job description

Four Seasons Palm Beach is seeking a Spa Coordinator to welcome and assist guests throughout their spa experience, coordinating appointments, retail purchases, and guest requests. You will support the spa reception area operations and work closely with therapists, attendants, and Spa Leadership to ensure a seamless journey from arrival to departure.

In this role, you will schedule treatments, provide service details, and handle payments while maintaining a welcoming, pristine reception space and