Luxury Spa Receptionist & Guest Experience Expert

Four Seasons Hotels Ltd; Naples (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Lucrative salary!

Medical, Dental, Vision, 401K

Time off plans from day one

Complimentary hotel stays worldwide

Wellbeing initiatives

Tuition reimbursement

Job summary

Four Seasons Naples is hiring a Spa Receptionist to warmly greet guests, answer inquiries, and support scheduling of spa treatments and hotel services. The role emphasizes professional service, knowledge of treatments and products, and attention to guest comfort, with a focus on delivering an exceptional guest experience in a luxury resort setting.

The position involves handling bookings, coordinating with therapists, maintaining a pristine reception and retail area, and supporting end-to-end

Responsibilities

• Provides a professional and relaxed service to all guests, with the highest level of hospitality and professionalism
• Schedules treatments to maximize use of time within the treatment schedule
• Keeps spa reception area neat and clean and maintains the retail area
• Assists guests with bookings and uses Book4Time scheduling system
• Recommends retail products and conveys home care recommendations from therapists
• Performs other tasks as assigned by hotel management and staff.

Job description

Four Seasons Naples is hiring a Spa Receptionist to warmly greet guests, answer inquiries, and support scheduling of spa treatments and hotel services. The role emphasizes professional service, knowledge of treatments and products, and attention to guest comfort, with a focus on delivering an exceptional guest experience in a luxury resort setting.

The position involves handling bookings, coordinating with therapists, maintaining a pristine reception and retail area, and supporting end-to-end