Lux Spa Front Desk Concierge — Guest Experience & Wellness

Dr. Buffalo MedSpa & Surgery; Town of Clarence (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Dr. Buffalo MedSpa and Surgery in Town of Clarence, NY, is seeking a Front Desk Concierge who will be the first impression for clients. You will warmly welcome guests, handle calls and emails, and help create a seamless experience from check-in to post-treatment care.

The role requires a polished demeanor, experience in medspa or luxury settings, and strong multitasking and communication skills. Proficiency with Google Suite and scheduling software, plus a willingness to work evenings and

Qualifications

• Proven experience in customer service or a similar role.
• Proficient in Google Suite (Docs, Sheets, Calendar).
• Strong data entry skills with attention to detail.
• Excellent organizational skills with the ability to multitask.
• Experience in a medical spa or medical office is a plus.
• Med spa experience: 1 year (Required).
• Front desk experience: 1 year (Required).
• Fashion retail experience: 1 year (Required).

Responsibilities

• Welcome clients warmly—in person, over the phone, and via email with professionalism and calm.
• Manage scheduling for services and providers with accuracy.
• Answer questions about services, memberships, packages, and skincare products.
• Process payments and maintain client records.
• Support providers with light back-of-house tasks and prepare treatment rooms.
• Keep the front desk stocked with refreshments, retail products, and signage.
• Upsell retail products and promotions aligned with client goals.
• Stay current on services and spa offerings through ongoing training.

Skills

Customer service

Google Suite

Data entry

Multitasking

Medical spa experience

Front desk experience

Fashion retail experience

Communication skills

Tools

Booking software

Job description

Dr. Buffalo MedSpa and Surgery in Town of Clarence, NY, is seeking a Front Desk Concierge who will be the first impression for clients. You will warmly welcome guests, handle calls and emails, and help create a seamless experience from check-in to post-treatment care.

The role requires a polished demeanor, experience in medspa or luxury settings, and strong multitasking and communication skills. Proficiency with Google Suite and scheduling software, plus a willingness to work evenings and