Lux Spa Concierge - Guest Experience & Reservations

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

401K retirement savings with match

Tuition reimbursement

Paid vacation

Holiday pay

Weekly resort prizes

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada seeks a Spa Concierge to greet guests, manage spa reservations, orient guests, and ensure a relaxing spa experience. You will handle scheduling, confirmations, and check-out while maintaining organized work areas and top-notch guest service.

Responsibilities include handling payments, answering questions, and promoting spa services to guests and groups, with focus on satisfaction and smooth operations in a luxurious environment.

Qualifications

• Previous guest service experience preferred.
• Adherence to appearance standards, including tattoos.

Responsibilities

• Schedule services for individuals and groups using spa reservations software.
• Call guests to confirm scheduled services.
• Answer questions about available services.
• Update the reservations/cancellations list and inform providers of changes.
• Check in guests for appointments and provide spa orientation.
• Process guest payments for spa services.
• Promote and sell spa services.

Skills

Guest service

Communication

Scheduling

Tools

Spa reservations software

Job description

Atlantis Casino Resort Spa in Reno, Nevada seeks a Spa Concierge to greet guests, manage spa reservations, orient guests, and ensure a relaxing spa experience. You will handle scheduling, confirmations, and check-out while maintaining organized work areas and top-notch guest service.

Responsibilities include handling payments, answering questions, and promoting spa services to guests and groups, with focus on satisfaction and smooth operations in a luxurious environment.