Executive Manager of Spa Operations

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 80,000 - 100,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, Nevada, is seeking an Executive Manager of Spa Operations to provide strategic oversight and ensure exceptional guest experiences. The role focuses on maintaining Forbes Four-Star and AAA Four-Diamond standards while driving profitability and team performance.

Key responsibilities include hiring and training staff, managing operations, and ensuring compliance with health standards. Ideal candidates should have at least 5 years of management experience in spa or hospitality and a relevant degree.

Qualifications

• Minimum 5+ years of spa or hospitality management experience.
• Strong knowledge of spa operations and luxury standards.
• Ability to work flexible schedules including evenings and weekends.

Responsibilities

• Provide strategic oversight for spa and salon operations.
• Hire, train, and evaluate spa staff.
• Ensure compliance with health, safety, and hygiene standards.

Skills

Spa operations knowledge

Leadership

Communication

Problem solving

Strategic thinking

Education

Bachelor’s degree or higher

Tools

Computer systems

Scheduling platforms

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family‑owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Summary

Atlantis Casino Resort Spa, in Reno, Nevada, is seeking an Executive Manager of Spa Operations. The role provides strategic oversight, leadership, and direction for all spa and salon operations, ensuring exceptional guest experiences aligned with Forbes Four‑Star and AAA Four‑Diamond standards while driving profitability, operational efficiency, and team performance.

Essential Job Functions

• Hire, train, and evaluate spa staff; manage maintenance, cleanliness, and efficient use of resources.
• Ensure all 4‑Diamond/Forbes standards are met by front‑staff team members.
• Marketing and revenue generation, budgeting, forecasting, payroll, scheduling, and inventory/order management.
• Set retail sales goals for front‑staff and track progress toward revenue objectives.
• Maintain monthly retail inventory and weekly operating supplies inventory.
• Keep up with product and treatment knowledge, training front‑line staff accordingly.
• Monitor operations for compliance with health, safety, and hygiene standards.
• Set goals, deadlines, and objectives for the team.
• Coordinate facility schedules to maximize usage and efficiency.
• Minimize turnover through effective training, coaching, and clear performance expectations.
• Supervise and enforce disciplinary measures for staff.
• Maintain overall ambience and visual standards of spa and salon, including dress code.

Additional Responsibilities

• Maintain regular attendance.
• Organize and clean stock rooms, retail, and reception areas.
• Ensure the spa retail therapy area is fully stocked at all times.
• Tag and display new products on shelves and in stock‑room cages.

Technical/Professional Knowledge

• Minimum 5+ years of spa or hospitality management experience.
• Bachelor’s degree or higher preferred.
• Strong knowledge of spa operations, guest services, and luxury standards.
• Proficiency in computer systems, scheduling platforms, and business software.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Desired Competencies

• Ethics: Treats people with respect, keeps commitments, inspires trust, works with ethical integrity, upholds organizational values.
• Leadership: Exhibits confidence, inspires and motivates others, influences actions, provides vision, recognises contributions, and mobilises others.
• Written Communication: Writes clearly, edits for spelling and grammar, varies style to meet needs, presents data effectively, reads and interprets written information.
• Problem Solving: Identifies and resolves problems timely, gathers and analyzes information, develops alternatives, works well in groups, uses logic even with emotional topics.
• Strategic Thinking: Develops strategies for goals, understands strengths and weaknesses, analyses market and competition, identifies threats and opportunities, adapts to change.
• Judgment: Makes timely decisions, exhibits sound judgment, involves appropriate stakeholders, explains reasoning.
• Planning/Organising: Prioritises work, manages time efficiently, plans for resources, sets objectives, schedules tasks, develops realistic action plans.
• Business Acumen: Understands business implications, focuses on profitability, knows market and competition, aligns work with strategic goals.
• Professionalism: Approaches others tactfully, under pressure, treats all with respect, accepts responsibility, follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness, seeks improvement, applies feedback, monitors own work for quality.

Work Environment

The incumbent works on‑site at the casino, interacting regularly with external and internal customers, team members, and vendors. The schedule varies and may include Saturday/Sunday and evening work depending on operational needs.

Physical Demands

Work requires standing, walking, sitting, using hands, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, and hearing. Occasional lifting of up to 25 pounds is required. Vision requirements include close, distance, color, peripheral, and depth perception, as well as the ability to focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions ensures that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.