Spa Concierge

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

401K retirement savings with match

Tuition reimbursement

Paid vacation

Holiday pay

Weekly resort prizes

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada seeks a Spa Concierge to greet guests, manage spa reservations, orient guests, and ensure a relaxing spa experience. You will handle scheduling, confirmations, and check-out while maintaining organized work areas and top-notch guest service.

Responsibilities include handling payments, answering questions, and promoting spa services to guests and groups, with focus on satisfaction and smooth operations in a luxurious environment.

Qualifications

• Previous guest service experience preferred.
• Adherence to appearance standards, including tattoos.

Responsibilities

• Schedule services for individuals and groups using spa reservations software.
• Call guests to confirm scheduled services.
• Answer questions about available services.
• Update the reservations/cancellations list and inform providers of changes.
• Check in guests for appointments and provide spa orientation.
• Process guest payments for spa services.
• Promote and sell spa services.

Skills

Guest service

Communication

Scheduling

Tools

Spa reservations software

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview

Come join Team Atlantis! The Spa Concierge will greet guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed.

Responsibilities

• Schedule services for individuals and large groups using our spa reservations software system.
• Call guests to confirm scheduled services.
• Answer questions about available services.
• Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with the supervisor or manager.
• Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
• Process guest payments for spa services.
• Promote and sell our spa services.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• Previous guest service experience preferred
• Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***

Atlantis Casino Resort Spa Fosters a Team Working Environment And An Environment That Is Focused On Team Member Recognition And Appreciation. Some Of The Ways In Which We Accomplish This Is By Offering The Following

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.