Lux Room Attendant - Upscale Hotel Service

Delano Miami Beach; Miami Beach (FL); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Delano Miami Beach is seeking a meticulous Room Attendant to maintain pristine guest rooms and public areas, ensuring high-quality, personalized service. Under the Floor Supervisor guidance, you will clean rooms, restock supplies, and uphold safety and cleanliness standards.

This role requires attention to detail, a friendly attitude, and physical stamina to stand all shift; prior guest-facing experience in a luxury hotel is preferred.

Formación

• High school diploma or equivalent.
• 1–2 years of experience in a guest-facing role, preferably in an upscale or lifestyle brand hotel.
• Warm, friendly, and approachable demeanor with a positive attitude.
• Ability to multitask and remain detail-oriented in a fast-paced environment.
• Strong interpersonal skills across departments.
• Capable of working independently while contributing to a team-oriented atmosphere.
• Physically able to stand for eight hours per shift.
• Must be able to read, write, speak, and understand English.
• Flexible to work both indoors and outdoors in varying weather conditions.

Responsabilidades

• Clean and service guest rooms, bathrooms, and related areas in accordance with hotel cleanliness and presentation standards.
• Re-sheet beds daily with fresh, wrinkle-free linen; dust all furniture; clean and sanitize bathrooms thoroughly; replenish guest supplies and stationery; and vacuum all floors.
• Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
• Ensure VIP amenities and gifts are replenished and presented daily.
• Dispose of trash and soiled linen safely and correctly, following hotel protocols.
• Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
• Establish a respectful and courteous rapport with guests, addressing inquiries and special requests promptly.
• Handle guest complaints with professionalism, ensuring proper resolution and follow-up.
• Adhere to hotel key control procedures and maintain accountability for assigned keys.
• Immediately turn in all lost and found items and follow the hotel's lost property procedures.
• Support inventory checks and participate in special cleaning projects as required.
• Ensure guest property is handled with care and in accordance with hotel standards.
• Report any damage to bedding, curtains, blinds, or furnishings to the Floor Supervisor.
• Notify the Floor Supervisor of any rooms marked "Do Not Disturb" or inaccessible.
• Report any shortages of linen, guest supplies, or equipment to the appropriate supervisor.
• Comply with all health, safety, and sanitation standards; immediately report any hazards or concerns.
• Collaborate with fellow team members to assist in related tasks or cover duties as needed.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed.

Conocimientos

Guest-facing experience

Customer service

Interpersonal skills

Multitasking

Physical stamina

English proficiency

Team collaboration

Flexibility

Educación

High school diploma or equivalent

Descripción del empleo

Delano Miami Beach is seeking a meticulous Room Attendant to maintain pristine guest rooms and public areas, ensuring high-quality, personalized service. Under the Floor Supervisor guidance, you will clean rooms, restock supplies, and uphold safety and cleanliness standards.

This role requires attention to detail, a friendly attitude, and physical stamina to stand all shift; prior guest-facing experience in a luxury hotel is preferred.