Lux Public Areas Attendant: Guest Experience

Delano; Miami Beach (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Delano Miami Beach is seeking a Public Area Attendant to uphold the cleanliness and appearance of all public spaces. You will ensure restrooms, lobbies, and common areas meet luxury hotel standards while providing exemplary guest service.

Responsibilities include inspections, towel handling, waste management, and assisting with hotel events. The role requires a neat appearance, English fluency, and the ability to work standing for long shifts, outdoors as needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a public contact position, preferably within an upscale or lifestyle brand hotel.
• Gracious, friendly, and approachable demeanor.
• Ability to multitask effectively and maintain a high level of attention to detail in a fast-paced environment.
• Demonstrated ability to build and maintain positive working relationships with employees and other departments.
• Capable of working independently and collaboratively to foster a strong team environment.
• Must be physically able to stand or walk for a minimum eight-hour shift.
• Physically able to twist, push/pull, reach, bend, climb, and carry objects as necessary.
• Excellent communication skills in reading, writing, speaking, and understanding English.

Responsibilities

• Ensure all public restrooms and toilets are clean, fresh-smelling, and fully stocked at all times.
• Conduct restroom inspections at least every thirty minutes during the shift.
• Collect, fold, and stock restroom towels from the laundry.
• Return dirty towels and soiled linens promptly to the laundry for cleaning.
• Dust, clean, and wipe walls, doors, and tabletops in the lobby and public areas.
• Empty and clean trash bins in all public areas regularly.
• Remain informed about hotel events to ensure guest satisfaction.
• Maintain cleanliness and operability of all telephones in public areas.
• Monitor and maintain furniture and equipment; report defects to Housekeeping.
• Handle guest inquiries and follow up on requests/complaints.
• Adhere to key signing procedures and manage assigned keys.
• Follow lost property procedures.
• Ensure cleaning equipment is clean and functional; report defects.
• Participate in projects, training, and meetings as directed.

Skills

Public area experience

Attention to detail

Communication skills

Multitasking

Team collaboration

English proficiency

Stamina and endurance

Education

High school diploma or equivalent

Job description

Delano Miami Beach is seeking a Public Area Attendant to uphold the cleanliness and appearance of all public spaces. You will ensure restrooms, lobbies, and common areas meet luxury hotel standards while providing exemplary guest service.

Responsibilities include inspections, towel handling, waste management, and assisting with hotel events. The role requires a neat appearance, English fluency, and the ability to work standing for long shifts, outdoors as needed.