Lux Retail Sales Support — Flexible Schedule & Impact

Coach; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to contribute to the store's success by delivering exceptional customer service and ensuring smooth operation from receiving stock to point of sale.

You will welcome clients, assist with purchases, manage stock, and uphold brand standards in a luxury retail setting. The role requires flexible scheduling including nights, weekends, and holiday periods.

Qualifications

• 1+ year retail or cashier/stock experience, preferably luxury retail.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS and Internet); use of walkie talkie.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Multitasking

Attention to detail

English proficiency

Fashion trend knowledge

Tools

Cash register

Mobile POS

iPad

Laptop

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to contribute to the store's success by delivering exceptional customer service and ensuring smooth operation from receiving stock to point of sale.

You will welcome clients, assist with purchases, manage stock, and uphold brand standards in a luxury retail setting. The role requires flexible scheduling including nights, weekends, and holiday periods.