Lux Resort Door Concierge & Guest Services

Towne Park LLC; San Antonio (TX); On-site; USD 16,531 - 23,419; Full time

Job summary

Towne Park LLC invites applicants for a guest services role focused on delivering high-quality hospitality in a hospital setting. You will greet guests, assist with room changes, deliveries, and guest amenities while maintaining professional conduct and strong communication with visitors and staff.

The position requires a high school diploma and 1–3 months of related experience. Be prepared for mobility tasks, safety screening, and the ability to read and communicate in English.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1–3 months of related experience or training.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients.
• Acknowledge and greet guests within five feet using a professional and friendly approach; address guests by last name when appropriate.
• Practice Towne Park phone etiquette and occupy designated areas when not assisting tasks.
• Assist guests with room changes, deliveries and pickups of items to guest rooms, and opening doors for guests.
• Provide directions, arrange taxis and reservations, and answer inquiries about facility amenities and local attractions.
• Deliver messages, items, and guest amenities as requested.

Skills

Customer service

English proficiency

Education

High School Diploma

Job description

Towne Park LLC invites applicants for a guest services role focused on delivering high-quality hospitality in a hospital setting. You will greet guests, assist with room changes, deliveries, and guest amenities while maintaining professional conduct and strong communication with visitors and staff.

The position requires a high school diploma and 1–3 months of related experience. Be prepared for mobility tasks, safety screening, and the ability to read and communicate in English.