Lux Residential Concierge: Packages & Guest Services

Four Seasons Hotels and Resorts; Baltimore (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k Retirement Plan

Exciting training and developmentoppor

Complimentary employee meals

Complimentary room nights at FourSeaso

Discounted employee parking

Job summary

Four Seasons Hotels and Resorts in Baltimore is seeking a Residential Concierge to assist residents with packages, transportation, deliveries, and storage needs, while providing information on hotel events and amenities. You will greet residents, manage messages, and support the Residential Lobby team to ensure high standards of service and hospitality.

The role requires coordinating with other Residential team members, maintaining a pristine lobby, and being available for evening shifts.

Responsibilities

• Stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
• Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc.
• Provide information regarding residential and/or hotel/resort events, services and amenities
• Assist homeowners transporting items to and from private storage as requested
• Answer telephones at the Residences Concierge desk and deliver messages, packages, faxes, newspapers, letters, etc.
• Assist in Residential Lobby service and ensure prompt completion of tasks
• Handle all Owner interaction with hospitality and professionalism; accommodate special requests
• Maintain cleanliness and tidiness of the Residential Lobby and Common Areas
• Be available to work evening shifts

Job description

Four Seasons Hotels and Resorts in Baltimore is seeking a Residential Concierge to assist residents with packages, transportation, deliveries, and storage needs, while providing information on hotel events and amenities. You will greet residents, manage messages, and support the Residential Lobby team to ensure high standards of service and hospitality.

The role requires coordinating with other Residential team members, maintaining a pristine lobby, and being available for evening shifts.