Residential Services Attendant

Four Seasons Hotels and Resorts; Baltimore (MD); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k Retirement Plan

Exciting training and developmentoppor

Complimentary employee meals

Complimentary room nights at FourSeaso

Discounted employee parking

Descripción de la vacante

Four Seasons Hotels and Resorts in Baltimore is seeking a Residential Concierge to assist residents with packages, transportation, deliveries, and storage needs, while providing information on hotel events and amenities. You will greet residents, manage messages, and support the Residential Lobby team to ensure high standards of service and hospitality.

The role requires coordinating with other Residential team members, maintaining a pristine lobby, and being available for evening shifts.

Responsabilidades

• Stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
• Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc.
• Provide information regarding residential and/or hotel/resort events, services and amenities
• Assist homeowners transporting items to and from private storage as requested
• Answer telephones at the Residences Concierge desk and deliver messages, packages, faxes, newspapers, letters, etc.
• Assist in Residential Lobby service and ensure prompt completion of tasks
• Handle all Owner interaction with hospitality and professionalism; accommodate special requests
• Maintain cleanliness and tidiness of the Residential Lobby and Common Areas
• Be available to work evening shifts

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Residential Concierge

Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified by the Resident.

Provide information regarding residential and/or hotel/resort events, services and amenities

Assist homeowners transporting items to and from private storage as requested

Assist in Residential Lobby service - answer telephones at the Residences Concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums

Perform any special projects deemed necessary by your direct supervisor/concierge or Residential Leader

Assists other Residential team members, including Management, Public Area Assistants and Residence Concierge, with responsibilities and duties in their absence or due to heavy volume periods

Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities

The ability to communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks.

Relieve other residential roles for meal periods and in case of emergency

Helps ensure that the Residential Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times

Must be available to work evening shifts.

What to Expect from your Employee Experience

• Hourly Rate: $21.71


• 401k Retirement Plan


• Exciting training and development opportunities


• Complimentary employee meals


• Complimentary room nights at Four Seasons hotels around the world


• Discounted employee parking


• And Much More!

Miscellaneous

Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.