Residential Services Attendant

Four Seasons; Baltimore (MD); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

401k Retirement Plan

Training & development opportunities

Complimentary employee meals

Complimentary room nights

Discounted employee parking

Job summary

Four Seasons Baltimore seeks a Residential Concierge to support residents with packages, deliveries, and daily needs, ensuring a high level of hospitality and service in a luxury residential setting.

You will assist with luggage, transportation, and information on events and amenities, while maintaining lobby areas and assisting in a variety of resident-related tasks. Evening shifts are required.

Responsibilities

• Assist residents with luggage, transportation, deliveries, parcels, groceries, and other requests per instructions.
• Answer phone calls and deliver messages, packages, faxes, newspapers, and letters to residences.
• Provide information about residential and hotel events, services and amenities.
• Handle owner interactions with hospitality and professionalism; address inquiries and fulfill requests.
• Maintain cleanliness and tidiness of Residential Lobby and common areas; support other team members as needed.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Residential Concierge

Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified by the Resident.

Provide information regarding residential and/or hotel/resort events, services and amenities

Assist homeowners transporting items to and from private storage as requested

Assist in Residential Lobby service - answer telephones at the Residences Concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums

Perform any special projects deemed necessary by your direct supervisor/concierge or Residential Leader

Assists other Residential team members, including Management, Public Area Assistants and Residence Concierge, with responsibilities and duties in their absence or due to heavy volume periods

Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities

The ability to communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks.

Relieve other residential roles for meal periods and in case of emergency

Helps ensure that the Residential Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times

Must be available to work evening shifts.

What To Expect From Your Employee Experience

• Hourly Rate: $21.71
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking
• And Much More!

Miscellaneous

Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Affi... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.