Part-Time Pet Concierge & Guest Experience Pro

K9 Resorts; Stamford (CT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts is seeking a Part-Time Customer Service Representative in Stamford, CT. You will be the face of our luxury pet care resort, delivering outstanding guest experiences and driving reservations through a strong sales mindset.

As a CSR you’ll manage front-desk interactions, coordinate tours and enrollments, and upsell services while maintaining top-tier care standards for every pet. Weekend and holiday availability is required to support peak times and events.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech comfort with POS systems, scheduling, and Microsoft Office.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Tech-savvy

POS systems

Scheduling software

Microsoft Office

Weekend/holiday availability

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts is seeking a Part-Time Customer Service Representative in Stamford, CT. You will be the face of our luxury pet care resort, delivering outstanding guest experiences and driving reservations through a strong sales mindset.

As a CSR you’ll manage front-desk interactions, coordinate tours and enrollments, and upsell services while maintaining top-tier care standards for every pet. Weekend and holiday availability is required to support peak times and events.