Front Desk PBX & Guest Services Agent

Omni Hotels & Resorts; Dallas (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Complimentary parking

Room and dining discounts

On-site cafeteria

Résumé du poste

Omni Dallas Hotel is seeking a friendly Front Desk/Phone Agent to welcome guests, route calls, and assist with requests in a fast-paced luxury hotel setting. You will maintain professional appearance and provide outstanding guest service across eight dining experiences and leisure facilities.

The role requires strong communication, multitasking, and a passion for hospitality. Training and recognition are part of a growth-focused culture with perks like discounts and on-site amenities.

Qualifications

• Customer service experience required.
• Clear verbal and written English communication.
• Ability to multitask and prioritize.
• Willingness to work flexible schedule.
• Experience in hotel front desk is a plus.

Responsabilités

• Maintain regular attendance in accordance with Omni standards.
• Answer all incoming phone calls to the resort using proper protocol and greetings.
• Direct calls to appropriate personnel and log guest requests.
• Log all guest requests and work orders in Synergy and Opera.
• Be familiar with front desk systems and hotel amenities.
• Assist with guest check-outs and billing inquiries.
• Understand hotel facilities and Moments of Service procedures.

Connaissances

Customer service

Phone handling

Multitasking

Clear communication

English proficiency

Team collaboration

Problem solving

Outils

Synergy

Opera

Description du poste

Omni Dallas Hotel is seeking a friendly Front Desk/Phone Agent to welcome guests, route calls, and assist with requests in a fast-paced luxury hotel setting. You will maintain professional appearance and provide outstanding guest service across eight dining experiences and leisure facilities.

The role requires strong communication, multitasking, and a passion for hospitality. Training and recognition are part of a growth-focused culture with perks like discounts and on-site amenities.