Lux Front Desk & Guest Services Associate (MedSpa)

Aesthetic Center of New Jersey; Franklin Lakes (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Aesthetic Center of New Jersey, a luxury medspa with two New Jersey locations, seeks a full-time Front Desk/Guest Services Representative. You will be the first voice and face for patients, greeting guests, handling check-ins/outs, and answering calls with warmth and polish in a high-end setting.

You'll manage scheduling, maintain patient records, assist with inventory, and support social media content. Prior experience in a medspa or dermatology office is highly valued.

Qualifications

• 2+ years in a customer-facing or guest services role.
• 2+ years of experience in a medspa, dermatology, or plastic surgery office is highly prioritized.
• Excellent phone etiquette and a genuinely upbeat, hospitable personality.

Responsibilities

• Greet, check in, and check out patients and guests with warmth and polish.
• Answer high call and text volume in an elevated, hospitable tone.
• Confidently answer patient questions about aesthetics treatments and technologies (training provided).
• Schedule appointments in person, by phone, and by text message.
• Keep organized, accurate patient records.
• Support inventory tracking and product ordering.
• Contribute to Instagram/social media content (photos, video, captions).
• Partner closely with providers and management to keep both locations running smoothly.

Skills

Phone etiquette

Customer service

Multitasking

Hospitality

Communication

Job description

Aesthetic Center of New Jersey, a luxury medspa with two New Jersey locations, seeks a full-time Front Desk/Guest Services Representative. You will be the first voice and face for patients, greeting guests, handling check-ins/outs, and answering calls with warmth and polish in a high-end setting.

You'll manage scheduling, maintain patient records, assist with inventory, and support social media content. Prior experience in a medspa or dermatology office is highly valued.