Front Desk Guest Services Representative

Aesthetic Center of New Jersey; Franklin Lakes (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Aesthetic Center of New Jersey, a luxury medspa with two New Jersey locations, seeks a full-time Front Desk/Guest Services Representative. You will be the first voice and face for patients, greeting guests, handling check-ins/outs, and answering calls with warmth and polish in a high-end setting.

You'll manage scheduling, maintain patient records, assist with inventory, and support social media content. Prior experience in a medspa or dermatology office is highly valued.

Qualifications

• 2+ years in a customer-facing or guest services role.
• 2+ years of experience in a medspa, dermatology, or plastic surgery office is highly prioritized.
• Excellent phone etiquette and a genuinely upbeat, hospitable personality.

Responsibilities

• Greet, check in, and check out patients and guests with warmth and polish.
• Answer high call and text volume in an elevated, hospitable tone.
• Confidently answer patient questions about aesthetics treatments and technologies (training provided).
• Schedule appointments in person, by phone, and by text message.
• Keep organized, accurate patient records.
• Support inventory tracking and product ordering.
• Contribute to Instagram/social media content (photos, video, captions).
• Partner closely with providers and management to keep both locations running smoothly.

Skills

Phone etiquette

Customer service

Multitasking

Hospitality

Communication

Job description

Front Desk/Guest Services Representative at Aesthetic Center of New Jersey

Job Description

Do you have a natural talent for hospitality and a gift for making people feel genuinely well cared for? If you bring warmth, polish, and exceptional phone etiquette to everything you do, we'd love for you to bring that talent to a luxury medical spa setting.

Aesthetic Center of New Jersey is a luxury medspa with two New Jersey locations, specializing in advanced, results-driven aesthetics treatments and known for a reputation of excellence. We're looking for a full-time Front Desk/Guest Services Representative (a front desk and concierge role) to be the first voice and face our patients encounter: on the phone, at check-in, and throughout their visit.

This is a great fit if you're naturally warm on the phone, thrive in a fast-paced, detail-oriented environment, and take pride in making every guest feel like the most important person in the room.

What You'll Do

• Greet, check in, and check out patients and guests with warmth and polish, true to a luxury hospitality standard
• Answer high call and text volume in an elevated, hospitable tone. This is a phone-heavy customer service role
• Confidently answer patient questions about aesthetics treatments and technologies (training provided)
• Schedule appointments in person, by phone, and by text message
• Keep organized, accurate patient records
• Support inventory tracking and product ordering
• Contribute to Instagram/social media content (photos, video, captions)
• Partner closely with providers and management to keep both locations running smoothly

What We're Looking For

• Full-time availability: Monday through Friday, 10am - 5pm/7pm
• 2+ years in a customer-facing or guest services role (front desk, concierge, medical receptionist, hospitality, or similar)
• Excellent phone etiquette and a genuinely upbeat, hospitable personality
• 2+ years of experience in a medspa, dermatology, or plastic surgery office is highly prioritized
• Comfortable with high call/text volume and juggling multiple priorities at once

Why Join Aesthetic Center of New Jersey?

• Work in a polished, high-end medspa environment where the standard is excellence, not "good enough"
• Room to grow: team members who show initiative take on more responsibility over time
• A close-knit team where your contribution is genuinely seen and valued