Lux Front Desk Agent - Perks & Growth Opportunities

Four Seasons Hotels Ltd; Westlake Village (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Hourly pay $23.07

Health Insurance

401(k) match

Complimentary stays

Complimentary meals

Laundered uniform

Employee Assistance Program

Life Insurance

On-site parking

Tuition reimbursement

Growth & development

Job summary

Four Seasons Hotel Westlake Village is seeking a Front Desk Agent to welcome guests, check them in, assist during their stay, and handle departures with warmth and precision. You will respond to a wide range of requests, offer tailored recommendations, and ensure every guest interaction aligns with the Four Seasons service standards.

You will also coordinate with other hotel departments to fulfill guest needs, manage inquiries, and maintain a seamless experience from arrival through departure,

Qualifications

• Excellent interpersonal and communication skills are required.
• Ability to understand and anticipate guest needs.
• Experience in a luxury hospitality environment is a plus.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Assist guests with inquiries about hotel services, hours of operation, and local information.
• Respond to guest requests promptly and professionally, in person or by phone.
• Resolve guest issues and create personalized experiences to enhance satisfaction.

Skills

Interpersonal skills

Communication skills

Cross cultural sensitivity

Guest centricity

Experience in luxury hotel

Job description

Four Seasons Hotel Westlake Village is seeking a Front Desk Agent to welcome guests, check them in, assist during their stay, and handle departures with warmth and precision. You will respond to a wide range of requests, offer tailored recommendations, and ensure every guest interaction aligns with the Four Seasons service standards.

You will also coordinate with other hotel departments to fulfill guest needs, manage inquiries, and maintain a seamless experience from arrival through departure,