Lux Front Desk Agent: Hospitality & Community

FOL Management; San Jose (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Employee discounts

Job summary

Flow is seeking a Front Desk Agent to create a welcoming environment for residents and visitors. You will greet guests, manage check-ins, handle packages, and support administrative tasks while collaborating with leasing and events teams.

The role emphasizes strong communication, attention to detail, and multitasking in a dynamic luxury setting. Open and flexible hours may apply, including weekends and holidays.

Qualifications

• High school diploma or equivalent; college or relevant experience is a plus.
• Residential Services or Hospitality experience in a luxury environment preferred.
• Excellent communication skills in English; Spanish proficiency strongly preferred.
• Computer literacy with the ability to use a variety of software.

Responsibilities

• Provide exceptional hospitality and professionalism in all interactions with residents and guests.
• Welcome, register, and assist guests, obtaining payment information when needed.
• Respond to guest requests, offering recommendations based on local knowledge and property practices.
• Resolve complaints and assist residents with inquiries about services, hours, events, and directions.
• Coordinate with leasing and other teams to support move-ins, move-outs and renewals.

Skills

Hospitality experience

Communication skills

Bilingual English/Spanish

Attention to detail

Education

High school diploma

Job description

Flow is seeking a Front Desk Agent to create a welcoming environment for residents and visitors. You will greet guests, manage check-ins, handle packages, and support administrative tasks while collaborating with leasing and events teams.

The role emphasizes strong communication, attention to detail, and multitasking in a dynamic luxury setting. Open and flexible hours may apply, including weekends and holidays.