Front Desk Agent

FOL Management; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Free meals / catered lunches

Job summary

Flow is a luxury living brand blending real estate, hospitality, and community services in one seamless experience. The Front Desk Agent will welcome residents and visitors, handle inquiries, manage packages and admin tasks to keep daily operations smooth.

Ideal candidates excel in hospitality, communicate clearly in English (Spanish helpful), manage multiple tasks, and stay professional under pressure. This on-site role is in Miami with opportunities to engage the Flow community.

Qualifications

• Experience in luxury hospitality or residential services is preferred.
• Strong communication skills, reading, writing and speaking English.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet and register residents and guests, handling inquiries and payment information as needed.
• Manage packages, mail, faxes, and messages for residents and visitors.
• Provide administrative support and prepare reports; coordinate with Leasing Team for move-ins/outs and lease renewals.
• Assist with events and community engagement initiatives; maintain lobby areas and entry access.

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

Attention to detail

English proficiency

Spanish preferred

Education

High School Diploma

College coursework/experience

Tools

General computer software

Job description

About The Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About The Role

The Front Desk Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

Responsibilities

• Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
• Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
• Accurately respond to guest requests, making recommendations based on local knowledge and property practices
• Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc
• Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
• Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
• Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
• Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
• Handle check-out, cash management, and adheres to cashiering and credit policies
• Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
• Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc
• Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately
• Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
• The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays)

Ideal Background

• High school diploma or equivalent; college or relevant experience is a plus
• Residential Services or Hospitality experience in a luxury environment preferred
• Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
• Computer literacy with the ability to use a variety of software’s
• Strong attention to detail, problem-solving skills organizational abilities and attention to detail
• Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

Benefits

• Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings
• Time Off PTO and paid holidays
• Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits
• Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.