Gallery Host / Front Desk

Hyatt House; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free room nights

Paid Vacation

Tuition Reimbursement

Discounts at retailers

401k with company match

Job summary

A modern hospitality company located in Charlotte is looking for Front Office Associates to handle guest registration, communicate services, and enhance the guest experience. Ideal candidates will possess strong customer service skills and be able to work a flexible schedule including weekends. Join us to provide exceptional hospitality in a vibrant location and enjoy benefits like paid vacation and employee discounts.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Ability to stand for long periods of time.
• Must be able to work a flexible schedule, including AM or PM shifts.

Responsibilities

• Responsible for the guest registration process and communicating hotel services.
• Process forms of payment and respond to guest inquiries.
• Be the face of Hyatt as a Front Office Associate.

Skills

Customer Service

Verbal communication

Written communication

Job description

Overview

Organization: Hyatt House Charlotte/Center City

Summary: At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it\'s a career for people who care.

Our hotel in Center City is located in the heart of Charlotte’s bustling Uptown neighborhood, just steps from world-class restaurants, museums and sports venues. Whether you’re in town for an overnight trip or an extended stay, choose from comfortable rooms, studios, suites, and residences in a convenient location that promises North Carolina charm and hospitality.

Responsibilities

• Gallery Hosts/Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role provides opportunities for casual conversation and has a direct impact on creating the guest experience.
• Other duties may include processing forms of payment and responding to guest inquiries.
• You\'ll be the face of Hyatt as a Front Office Associate.
• Must be available to work any day of the week, including weekends.

Benefits

• Free room nights, Discounted and Friends & Family Room Rates
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
• Medical, Prescription, Dental, and Vision Insurance (for full-time colleagues on 30th day)
• 401k with company match

About Hyatt House

HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 rooms, all-suite, properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs, an free high-speed internet access. The public space features facilities such as a pool, a fitness center, and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT House properties are located in urban, airport, and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignments.

Welcome you to your new house, HYATT House!

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Previous Customer Service or Hotel experience is preferred.
• Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends. Must have weekend availability as this position will primarily work weekends.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.