Lux Front Desk Agent: Elevate Guest Experience & Upsell

Fairmont Hotels & Resorts; Santa Monica (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

CSR activities

Career development

Pay rate range

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica invites a polished Front Desk professional who can deliver extraordinary guest experiences. You will check guests in and out, manage reservations, and maintain room accuracy while upholding luxury standards.

Working with a collaborative team, you will use Opera Cloud and Micros-PMS, communicate clearly, and assist guests with inquiries. This role emphasizes attentiveness, discretion, and a willingness to thrive in a fast-paced luxury property.

Qualifications

• Experience in front office operations preferred in luxury settings.
• Excellent written and verbal communication.
• Strong guest service orientation with empathy and problem-solving skills.
• Ability to stand and walk frequently during shifts.

Responsibilities

• Greet guests with a warm welcome and check-in/out.
• Update reservations and guest profiles accurately.
• Provide information about hotel facilities and services.
• Upsell rooms and promote hotel outlets to drive revenue.
• Maintain guest privacy and handle sensitive information.

Skills

Front desk experience

Guest service

English proficiency

Communication

Team player

Tools

Opera Cloud

Micros-PMS

Microsoft Office

Job description

Fairmont Miramar Hotel & Bungalows in Santa Monica invites a polished Front Desk professional who can deliver extraordinary guest experiences. You will check guests in and out, manage reservations, and maintain room accuracy while upholding luxury standards.

Working with a collaborative team, you will use Opera Cloud and Micros-PMS, communicate clearly, and assist guests with inquiries. This role emphasizes attentiveness, discretion, and a willingness to thrive in a fast-paced luxury property.