In-Room Dining Concierge - Luxury Guest Experience

Fairmont Hotels & Resorts; Santa Monica (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

CSR activities

Career development opportunities

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a luxury In-Room Dining team member to deliver exceptional service in guest rooms, set up and present orders, and ensure guests receive personalized experiences. You will uphold LQA standards, assist with menu selections, and maintain spotless service stations while working flexible evenings, weekends, and holidays.

Previous luxury hotel or In-Room Dining experience preferred; join a world-class property with strong guest-focus and

Qualifications

• Previous luxury hotel, restaurant, or In-Room Dining experience preferred.
• Ability to stay calm, professional, and courteous at all times.
• Strong interpersonal, communication, and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays.
• Commitment to delivering exceptional guest experiences and maintaining LQA Standards throughout all aspects of service.

Responsibilities

• Deliver exceptional In-Room Dining service in accordance with LQA Standards throughout all guest interactions.
• Set up, deliver, and present food and beverage orders to guest rooms in a professional, timely, and personalized manner.
• Anticipate guest needs and provide intuitive service that exceeds expectations.
• Assist guests regarding menu selections, dietary preferences, and beverage offerings in an informative and helpful way.
• Possess full knowledge of food and beverage menus, daily features, promotions, and preparation methods.
• Ensure all orders are accurate, complete, and presented to luxury hospitality standards.
• Maintain the cleanliness, organization, and appearance of service stations, pantries, and equipment.
• Follow all safety, sanitation, and food handling procedures at all times.
• Consistently demonstrate LQA Standards throughout service delivery, guest engagement, grooming, communication, and attention to detail.

Skills

Interpersonal skills

Communication skills

Problem solving

Attention to detail

Teamwork

Job description

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a luxury In-Room Dining team member to deliver exceptional service in guest rooms, set up and present orders, and ensure guests receive personalized experiences. You will uphold LQA standards, assist with menu selections, and maintain spotless service stations while working flexible evenings, weekends, and holidays.

Previous luxury hotel or In-Room Dining experience preferred; join a world-class property with strong guest-focus and