Front Desk Agent

Fairmont Hotels & Resorts; Santa Monica (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

CSR activities

Career development

Pay rate range

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica invites a polished Front Desk professional who can deliver extraordinary guest experiences. You will check guests in and out, manage reservations, and maintain room accuracy while upholding luxury standards.

Working with a collaborative team, you will use Opera Cloud and Micros-PMS, communicate clearly, and assist guests with inquiries. This role emphasizes attentiveness, discretion, and a willingness to thrive in a fast-paced luxury property.

Qualifications

• Experience in front office operations preferred in luxury settings.
• Excellent written and verbal communication.
• Strong guest service orientation with empathy and problem-solving skills.
• Ability to stand and walk frequently during shifts.

Responsibilities

• Greet guests with a warm welcome and check-in/out.
• Update reservations and guest profiles accurately.
• Provide information about hotel facilities and services.
• Upsell rooms and promote hotel outlets to drive revenue.
• Maintain guest privacy and handle sensitive information.

Skills

Front desk experience

Guest service

English proficiency

Communication

Team player

Tools

Opera Cloud

Micros-PMS

Microsoft Office

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate Range: $27.95 - $34.94 per hour

Job Description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Greet guests upon arrival with a warm and sincere welcome
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
• Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards
• Issue keys while ensuring utmost safety and confidentiality
• Maintain and protect guest privacy and discretion
• Settle guest accounts while ensuring all services standards are followed
• Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
• Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
• Drive revenue through room upsells and cross-promotion of other hotel outlets
• Builds strong rapport with support departments
• Create reservations for guests who are at the desk or who call in after hours
• Consistently offers professional, engaging and friendly service
• Resolve guest issues and inquires, and elevate to Supervisor or Manager when appropriate
• Other duties as assigned

Qualifications

• Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays
• Previous experience in Front Office operations in a luxury setting an asset is preferred
• An operational knowledge and proficiency in Front Office Systems (Systems-Micros-PMS) and Microsoft Office suite (Word, Excel, PowerPoint)
• Opera Cloud preferred
• Proficiency in English required, bilingual is an asset
• Excellent written/verbal communication, coaching and interpersonal skills
• Strong guest service orientation, utilizing empathy and creative thinking
• Ability to work well under pressure
• Thrives in a fast-paced environment
• Desire to work as part of a large, diverse team
• We are a dog-friendly property, the comfortability to work around animals and animal dander is necessary.
• Frequent walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Additional Information

All your information will be kept confidential according to EEO guidelines.