Lux Concierge: Craft Unforgettable Guest Experiences

Dorchester Collection; Beverly Hills (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Free stays with breakfast

50% off at bars and restaurants

Service Excellence Training

DEI & Belonging Trainings

Annual events and awards

Free Meals on Duty

Discount platform access

Job summary

The Beverly Hills Hotel, part of Dorchester Collection, seeks a Concierge to deliver exceptional guest experiences in a luxury setting. You will engage with guests, arrange dining, events, and transportation, and create customized experiences that reflect our standards of service.

This role requires energy, adaptability, and a passion for service. You will work within a collaborative team and may need to work varied shifts, including weekends and holidays, to support our operations.

Qualifications

• Seasonal property with long peak-period hours.
• Frequent standing/walking; occasional lifting; varied schedules including weekends/holidays.
• Strong communication and customer service ethic in English.

Responsibilities

• The Concierge is the reference for guests needing assistance or information outside the hotel; assists with dining reservations, events, excursions, experiences and transportation; builds external partner relationships.
• Handles special requests for occasions with the Concierge, Creative Supervisor and Curator.
• Prevents and corrects imperfections, reports issues, and collaborates with other positions to fix.
• Maintains cross-department communication to ensure aligned operations and guest satisfaction.

Skills

Service excellence

Communication

Customer focus

Attention to detail

Flexibility

Teamwork

English proficiency

Job description

The Beverly Hills Hotel, part of Dorchester Collection, seeks a Concierge to deliver exceptional guest experiences in a luxury setting. You will engage with guests, arrange dining, events, and transportation, and create customized experiences that reflect our standards of service.

This role requires energy, adaptability, and a passion for service. You will work within a collaborative team and may need to work varied shifts, including weekends and holidays, to support our operations.