Concierge

Dorchester Collection; Beverly Hills (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Free stays with breakfast

50% off at bars and restaurants

Service Excellence Training

DEI & Belonging Trainings

Annual events and awards

Free Meals on Duty

Discount platform access

Job summary

The Beverly Hills Hotel, part of Dorchester Collection, seeks a Concierge to deliver exceptional guest experiences in a luxury setting. You will engage with guests, arrange dining, events, and transportation, and create customized experiences that reflect our standards of service.

This role requires energy, adaptability, and a passion for service. You will work within a collaborative team and may need to work varied shifts, including weekends and holidays, to support our operations.

Qualifications

• Seasonal property with long peak-period hours.
• Frequent standing/walking; occasional lifting; varied schedules including weekends/holidays.
• Strong communication and customer service ethic in English.

Responsibilities

• The Concierge is the reference for guests needing assistance or information outside the hotel; assists with dining reservations, events, excursions, experiences and transportation; builds external partner relationships.
• Handles special requests for occasions with the Concierge, Creative Supervisor and Curator.
• Prevents and corrects imperfections, reports issues, and collaborates with other positions to fix.
• Maintains cross-department communication to ensure aligned operations and guest satisfaction.

Skills

Service excellence

Communication

Customer focus

Attention to detail

Flexibility

Teamwork

English proficiency

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Concierge you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Concierge at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all Dorchester Collection hotels – stay once a year at each hotel! (Subject to availability and seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala.
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers

As a Concierge at The Beverly Hills Hotel, your compensation will be $27.50 per hour.

What you'll do

You’ll love what you do and take pride in delighting our guests: A day in the life of our Concierge… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Concierge accomplish would be lengthy but the list below is essential to know.

• Our Concierge are responsible for acting as the point of reference for guests who need assistance or information outside hotels. They arrange dining reservations, events, excursions, experiences and transportation requests during their day. This will include proactively seeking to understand our guest and creating customized solutions. They build external relationships with key partners to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving special occasions on and off-property. Most of these requests are fulfilled by our Concierge, Creative Supervisor and Curator.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Concierge are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Concierge must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Concierge are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard and computer mouse, near and far acuity (vision), hearing, talking. Occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required. Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Concierge do this with all they do.
• You have a talent and commitment to service excellence and creativity.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. Our Concierge must feel comfortable communicating in this language.
• Attention to detail is critical for this role.
• We pride in nurturing an environment where Working Together is a must. Our Concierge are our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Who we are

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Our Hotels

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2026-6645