Lux Concierge Agent - Front Desk, Ultra-Premium Resort

CoralTree Hospitality Group; Ivins (UT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Employee dining room

Paid time off

Exclusive resort discounts

Complimentary employee hotel stay

Job summary

Black Desert Resort in Southern Utah is seeking a Front Desk Concierge Agent to deliver elevated, personalized service. You will assist guests with reservations, activity planning, transportation coordination, and special requests, acting as a key ambassador for the resort.

The role supports daily coverage, guest relationship building, and service recovery, with onsite duties at Black Desert Resort. A strong service mindset and hospitality experience are essential.

Qualifications

• 2+ years in luxury hospitality, concierge, or guest services.
• Strong communication and relationship-building skills.
• Knowledge of reservation systems and guest management platforms preferred.
• Highly organized with strong attention to detail.

Responsibilities

• Serve as a primary point of contact for guests, providing personalized recommendations and itinerary planning.
• Coordinate dining, spa, golf, transportation, and activity reservations.
• Assist with special occasions, VIP arrivals, and custom guest experiences.
• Communicate guest preferences and special requests to internal departments.
• Support pre-arrival planning and in-stay guest engagement.
• Resolve guest concerns promptly and professionally, escalating when appropriate.
• Maintain accurate guest notes and service details in resort systems.
• Stay informed on resort amenities, events, and local attractions.
• Support front desk and bell services during peak periods as needed.

Skills

Luxury hospitality experience

Excellent communication

Relationship-building

Highly organized

Professional demeanor

Flexible availability

Tools

Reservation systems

Guest management platforms

Job description

Black Desert Resort in Southern Utah is seeking a Front Desk Concierge Agent to deliver elevated, personalized service. You will assist guests with reservations, activity planning, transportation coordination, and special requests, acting as a key ambassador for the resort.

The role supports daily coverage, guest relationship building, and service recovery, with onsite duties at Black Desert Resort. A strong service mindset and hospitality experience are essential.