Part-Time Luxury Reservations Specialist - Upsell & Delight

Black Desert Resort; Ivins (UT); On-site; USD 25,000 - 41,000; Part time

Benefits offered by this job

Health insurance

401(k) with company match

Employee dining

Resort discounts

Job summary

Black Desert Resort in Southern Utah is seeking a Reservations Sales Agent to transform guest inquiries into reservations and maximize revenue through consultative selling. This on-site, year-round, part-time role emphasizes hospitality, product knowledge, and personalized guest experiences.

You will upsell rooms and resort experiences while coordinating with multiple departments to ensure seamless guest journeys from inquiry to checkout.

Qualifications

• Experience in reservations, hospitality, or luxury retail preferred.
• Strong sales ability with confidence recommending products, upgrading experiences, and closing sales.
• Excellent verbal and written communication with a warm, polished style.
• Genuine interest in learning the Black Desert Resort experience and sharing that knowledge with guests.
• Ability to multitask across reservation systems and guest profiles.

Responsibilities

• Respond to inbound reservation inquiries by telephone, email, and other channels with warmth, professionalism, and urgency.
• Convert guest inquiries into confirmed reservations by utilizing consultative selling techniques and confidently asking for the sale.
• Identify each guest's travel purpose, preferences, interests, and priorities to recommend accommodations and experiences that best meet their needs.
• Maximize room revenue through upselling of room categories, suites, packages, length of stay and other opportunities.
• Promote and sell resort experiences including dining, golf, spa, recreation, transportation, events, packages, and programming.
• Maintain knowledge of resort accommodations, rates, packages, amenities, restaurants, golf, spa, recreation, and programming.
• Collaborate with Front Office, Concierge, Revenue Management, Sales, Golf, Spa, F&B, Recreation, and other departments to fulfill guest requests.
• Protect guest privacy and payment information while following security and reservation procedures.

Skills

Reservations experience

Hospitality experience

Luxury retail experience

Call center experience

Inside sales experience

Customer service experience

Luxury hotel or resort experience

Sales ability

Communication skills

Multitask across systems

Tools

CRM

Property management systems

Job description

Black Desert Resort in Southern Utah is seeking a Reservations Sales Agent to transform guest inquiries into reservations and maximize revenue through consultative selling. This on-site, year-round, part-time role emphasizes hospitality, product knowledge, and personalized guest experiences.

You will upsell rooms and resort experiences while coordinating with multiple departments to ensure seamless guest journeys from inquiry to checkout.