Lux Club Concierge: Member Experience Lead

The Gathering Spot; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Complimentary staff meals during shift

Professional development opportunities

Design-forward workplace above Atlanta

Job summary

The Retreat by The Gathering Spot in Atlanta seeks a Community Concierge to deliver hospitality at a premier private club. You will be the face of the club, greeting members, guiding experiences, and ensuring every touchpoint meets brand standards.

Collaborate with events, F&B, and operations to host programming, manage reservations, and support VIP experiences. 2+ years in luxury hospitality and a polished demeanor are required; familiarity with Atlanta's social scene is a strong plus.

Qualifications

• 2+ years of experience in luxury hospitality, guest services, or private membership environments
• Strong interpersonal skills with a polished, professional demeanor
• Highly organized and proactive with keen attention to detail
• Confident navigating social environments and high-profile clientele
• Passionate about delivering exceptional service and building community
• Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus

Responsibilities

• Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging
• Build authentic relationships and maintain a presence in key areas of the club
• Anticipate member needs and deliver exceptional personalized service
• Facilitate organic networking and social interaction among members
• Maintain The Retreat’s elevated ambiance through impeccable service and presentation
• Support and contribute to the execution of club programming including events, live music, speaker series, and tastings
• Ensure all club spaces remain welcoming, organized, and aligned with brand standards
• Manage reservations, inquiries, and requests via email, phone, and in person
• Track member preferences and milestones to support thoughtful engagement
• Assist with onboarding new members and guiding them through club offerings and etiquette
• Partner with F&B, events, and operations teams to create a seamless member experience
• Share member feedback and observations with leadership to inform continuous improvement
• Support special projects and VIP experiences as needed

Skills

Luxury hospitality

Guest services

Private membership

Interpersonal skills

Organization

Networking

Job description

The Retreat by The Gathering Spot in Atlanta seeks a Community Concierge to deliver hospitality at a premier private club. You will be the face of the club, greeting members, guiding experiences, and ensuring every touchpoint meets brand standards.

Collaborate with events, F&B, and operations to host programming, manage reservations, and support VIP experiences. 2+ years in luxury hospitality and a polished demeanor are required; familiarity with Atlanta's social scene is a strong plus.