Community Concierge - Retreat by The Gathering Spot

The Gathering Spot; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Complimentary staff meals during shift

Professional development opportunities

Design-forward workplace above Atlanta

Job summary

The Retreat by The Gathering Spot in Atlanta seeks a Community Concierge to deliver hospitality at a premier private club. You will be the face of the club, greeting members, guiding experiences, and ensuring every touchpoint meets brand standards.

Collaborate with events, F&B, and operations to host programming, manage reservations, and support VIP experiences. 2+ years in luxury hospitality and a polished demeanor are required; familiarity with Atlanta's social scene is a strong plus.

Qualifications

• 2+ years of experience in luxury hospitality, guest services, or private membership environments
• Strong interpersonal skills with a polished, professional demeanor
• Highly organized and proactive with keen attention to detail
• Confident navigating social environments and high-profile clientele
• Passionate about delivering exceptional service and building community
• Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus

Responsibilities

• Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging
• Build authentic relationships and maintain a presence in key areas of the club
• Anticipate member needs and deliver exceptional personalized service
• Facilitate organic networking and social interaction among members
• Maintain The Retreat’s elevated ambiance through impeccable service and presentation
• Support and contribute to the execution of club programming including events, live music, speaker series, and tastings
• Ensure all club spaces remain welcoming, organized, and aligned with brand standards
• Manage reservations, inquiries, and requests via email, phone, and in person
• Track member preferences and milestones to support thoughtful engagement
• Assist with onboarding new members and guiding them through club offerings and etiquette
• Partner with F&B, events, and operations teams to create a seamless member experience
• Share member feedback and observations with leadership to inform continuous improvement
• Support special projects and VIP experiences as needed

Skills

Luxury hospitality

Guest services

Private membership

Interpersonal skills

Organization

Networking

Job description

Community Concierge - Retreat by The Gathering Spot

Welcome toThe Retreat, Atlanta’s premier rooftop private members-only club. Nestled above the city skyline, The Retreat is a curated sanctuary for innovators, creatives, and discerning professionals who value connection, culture, and elevated experiences. More than a destination, The Retreat is a lifestyle—offering refined hospitality, dynamic programming, and a vibrant community at the heart of Atlanta.

TheCommunity Conciergeserves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless. You’ll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart.

Key Responsibilities

Member Relations & Engagement

Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging

Build authentic relationships and maintain a presence in key areas of the club

Anticipate member needs and deliver exceptional personalized service

Facilitate organic networking and social interaction among members

Experience & Atmosphere

Maintain The Retreat’s elevated ambiance through impeccable service and presentation

Support and contribute to the execution of club programming including events, live music, speaker series, and tastings

Ensure all club spaces remain welcoming, organized, and aligned with brand standards

Administrative & Communication

Manage reservations, inquiries, and requests via email, phone, and in person

Track member preferences and milestones to support thoughtful engagement

Assist with onboarding new members and guiding them through club offerings and etiquette

Partner with F&B, events, and operations teams to create a seamless member experience

Share member feedback and observations with leadership to inform continuous improvement

Support special projects and VIP experiences as needed

Qualifications

2+ years of experience in luxury hospitality, guest services, or private membership environments

Strong interpersonal skills with a polished, professional demeanor

Highly organized and proactive with keen attention to detail

Confident navigating social environments and high-profile clientele

Passionate about delivering exceptional service and building community

Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus

What We Offer

Competitive compensation and benefits package

Complimentary staff meals during shifts

Professional development opportunities within a growing hospitality brand

A design-forward, inspiring workplace above the heart of Atlanta