Head Concierge & Guest Experience Lead

The Gathering Spot; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Gathering Spot, located at Retreat in Atlanta, seeks a dedicated Concierge Lead to model exceptional member hospitality, coordinate shift coverage, coach colleagues and ensure accurate member access and handoffs.

You will oversee daily desk operations, support member experience, and train teammates while maintaining confidentiality and professional standards in a private club setting.

Qualifications

• 2-3 years in hospitality or member services preferred.
• Experience training or leading peers.
• Proficient with databases, reservations, shift reporting and standard office tools.

Responsibilities

• Lead the concierge desk and coordinate daily shift coverage.
• Handle elevated member requests and service recovery.
• Train new concierge staff on check-in, access controls and confidentiality.
• Audit shift logs and member records for completeness and accuracy.
• Reinforce confidentiality and promote an inclusive workplace.
• Work evenings, weekends and holidays as business needs require.

Skills

Member services

Guest relations

Leadership training

Conflict resolution

Communication under pressure

Job description

The Gathering Spot, located at Retreat in Atlanta, seeks a dedicated Concierge Lead to model exceptional member hospitality, coordinate shift coverage, coach colleagues and ensure accurate member access and handoffs.

You will oversee daily desk operations, support member experience, and train teammates while maintaining confidentiality and professional standards in a private club setting.