Community Concierge - The Retreat

The Gathering Spot; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Complimentary staff meals during shifts

Professional development opportunities

Job summary

The Gathering Spot in Atlanta is seeking a passionate Community Concierge to enhance member relations and engagement. In this role, you will warmly welcome members and guests, building authentic relationships and facilitating seamless interactions within the community.

The ideal candidate brings 2+ years of luxury hospitality experience, showcasing strong interpersonal skills and a proactive approach to service. This position offers competitive compensation, benefits, and professional development opportunities within a vibrant environment.

Qualifications

• 2+ years of experience in luxury hospitality, guest services, or private membership environments.
• Strong interpersonal skills with a polished, professional demeanor.
• Highly organized and proactive with keen attention to detail.
• Confident navigating social environments and high-profile clientele.

Responsibilities

• Greet members and guests warmly and professionally.
• Anticipate member needs and deliver exceptional personalized service.
• Manage reservations, inquiries, and requests via email, phone, and in person.
• Partner with F&B and operation teams to create a seamless member experience.

Job description

TheCommunity Concierge serves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless. You’ll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart.

Key Responsibilities

Member Relations & Engagement

• Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging
• Build authentic relationships and maintain a presence in key areas of the club
• Anticipate member needs and deliver exceptional personalized service
• Facilitate organic networking and social interaction among members

Experience & Atmosphere

• Maintain The Retreat’s elevated ambiance through impeccable service and presentation
• Support and contribute to the execution of club programming including events, live music, speaker series, and tastings
• Ensure all club spaces remain welcoming, organized, and aligned with brand standards

Administrative & Communication

• Manage reservations, inquiries, and requests via email, phone, and in person
• Track member preferences and milestones to support thoughtful engagement
• Assist with onboarding new members and guiding them through club offerings and etiquette

Team Collaboration

• Partner with F&B, events, and operations teams to create a seamless member experience
• Share member feedback and observations with leadership to inform continuous improvementSupport special projects and VIP experiences as needed

Qualifications

• 2+ years of experience in luxury hospitality, guest services, or private membership environments
• Strong interpersonal skills with a polished, professional demeanor
• Highly organized and proactive with keen attention to detail
• Confident navigating social environments and high-profile clientele
• Passionate about delivering exceptional service and building community
• Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus

What We Offer

• Competitive compensation and benefits package
• Complimentary staff meals during shifts
• Professional development opportunities within a growing hospitality brand
• A design-forward, inspiring workplace above the heart of Atlanta