Lead Concierge & Member Experience Leader

The Gathering Spot; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Gathering Spot is seeking a proactive Concierge Lead to guide the front desk, manage shift coverage, and uphold exceptional member hospitality in Atlanta.

You will partner with dining, events and security, train new team members, review shift logs, and implement practical process improvements while maintaining confidentiality and safety standards. Evening, weekend, and holiday availability required.

Qualifications

• 2–3 years in hospitality or member services preferred.
• Demonstrated judgment, conflict resolution, organization and calm communication under pressure.
• Working proficiency with member databases, reservations, shift reporting and standard office tools.

Responsibilities

• Front Desk Leadership: coordinate daily desk assignments, break coverage, opening and closing readiness.
• Member Experience & Escalations: handle elevated member requests and service recovery; escalate concerns promptly.
• Training & Quality Assurance: train new concierge team members on check-in, access controls, systems, etiquette and confidentiality.
• Operational Coordination: track supplies, desk equipment issues, lost-and-found, and member communications.
• Compliance & Safety: reinforce visitor access policies, emergency steps and confidentiality; report incidents promptly.
• Additional Expectations: maintain confidentiality and an inclusive workplace; work evenings/weekends/holidays.

Skills

Leadership

Customer service

Communication

Tools

Member databases

Reservations systems

Shift reporting

Job description

The Gathering Spot is seeking a proactive Concierge Lead to guide the front desk, manage shift coverage, and uphold exceptional member hospitality in Atlanta.

You will partner with dining, events and security, train new team members, review shift logs, and implement practical process improvements while maintaining confidentiality and safety standards. Evening, weekend, and holiday availability required.