Lux Bellperson: Elevate Guest Service & VIP Support

Omni Hotels; Atlanta (GA); Hybrid; USD 25,000 - 42,000; Full time

Job summary

Omni Hotels in Atlanta, GA is seeking a Bellperson to deliver outstanding guest service by building relationships, anticipating needs, and personalizing every stay.

Responsibilities include assisting guests with luggage, coordinating with front desk and housekeeping, transporting parcels, and training new bell staff. The role requires luxury-hotel experience and the ability to work flexible hours, including nights, weekends, and holidays.

Qualifications

• Previous luxury hotel experience is required.
• Ability to stand for the entire shift.
• Customer service oriented with strong organizational skills.
• Ability to communicate effectively with guests and colleagues.
• Willingness to work flexible hours including nights, weekends and holidays.
• Must maintain professional appearance and hygiene.

Responsibilities

• Deliver excellent guest service by building relationships and anticipating needs.
• Maintain and supervise bell staff, ensuring efficient operations.
• Assist guests with luggage, reservations, and VIP arrivals as needed.
• Coordinate with Front Desk, Housekeeping, and Maintenance to ensure guest satisfaction.
• Train new bell staff on procedures and safety protocols.
• Maintain daily bell log and assist with inventory and tools.

Skills

Guest relations

Customer service

Team supervision

Education

High school diploma or equivalent

Job description

Omni Hotels in Atlanta, GA is seeking a Bellperson to deliver outstanding guest service by building relationships, anticipating needs, and personalizing every stay.

Responsibilities include assisting guests with luggage, coordinating with front desk and housekeeping, transporting parcels, and training new bell staff. The role requires luxury-hotel experience and the ability to work flexible hours, including nights, weekends, and holidays.