Travel & Luggage Support Specialist (Evenings)

SP Plus Corporation; Orlando (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

SP Plus Corporation, a Metropolis Company, is hiring a Customer Service Representative in Orlando, FL. You will handle a high volume of calls from customers and subcontractors, document details, and provide timely information and support in a fast-paced, team-oriented setting.

The role requires excellent communication, multitasking, and reliability, with availability for holidays, weekends, and evening shifts (3 PM–11:30 PM or 4 PM–12:30 AM).

Qualifications

• Exceptional written and verbal communication skills.
• Ability to work collaboratively in a team environment and support team decisions.
• Solid multi-tasking, prioritization and organizational skills.
• Travel Industry experience is a plus.
• Must be available to work holidays and weekends.
• Must be available to work evening shifts between 3 PM-11:30 PM & 4 PM – 12:30 AM.

Responsibilities

• Field incoming requests from end users and customers via telephone, e-mail or other established support channels.
• Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution.
• Utilize knowledgebase, FAQs, peers and all other available resources to aid in incident resolution to resolve customers’ issues effectively and efficiently.
• Create a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude.
• Answer incoming technical requests, quickly analyze, test and resolve the calls.
• Create requests using our ticketed tracking system to create and track progress of request.
• Monitor and manage orders following up on statuses and progress.
• Communicate to end users and customers providing updates and statuses on their inquiries.

Skills

Communication skills

Teamwork

Multitasking

Travel industry experience

Holiday/weekend availability

Evening shift availability

Job description

SP Plus Corporation, a Metropolis Company, is hiring a Customer Service Representative in Orlando, FL. You will handle a high volume of calls from customers and subcontractors, document details, and provide timely information and support in a fast-paced, team-oriented setting.

The role requires excellent communication, multitasking, and reliability, with availability for holidays, weekends, and evening shifts (3 PM–11:30 PM or 4 PM–12:30 AM).