LTT Service Manager

Socket.dev; Greensboro (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Linder Turf & Tractor is seeking a dynamic Service Manager to lead shop operations, ensure safe, profitable service, and deliver exceptional customer service. You will oversee all service workspaces, process work orders, submit warranty claims, and coordinate inventory and invoices.

The ideal candidate has strong computer skills, excellent oral and written communication, the ability to work under pressure, and solid knowledge of maintenance and parts departments.

Qualifications

• Dynamic Service Manager with a proven track record in customer service.
• Proficient in use of computers and basic software.
• Excellent oral and written communication skills.
• Works well under pressure and manages stressful situations with ease.
• Organized, efficient, and results-driven.
• Strong customer service and salesmanship skills.

Responsibilities

• Oversee all services and workspaces in shop.
• Process work orders in a timely manner daily.
• Submit warranty claims daily.
• Delegate and direct service tasks; monitor progress of projects.
• Deliver positive customer service experience by offering knowledge and advice.
• Maintain invoices, orders, and inventory records.
• Communicate with manufacturing representatives and keep relations strong.
• Ensure safe, clean work environment and enforce standards.
• Monitor workflow and provide progress reports to improve efficiency.
• Assist training of new employees and stay updated on industry innovations.
• Other tasks as requested by management.

Skills

Customer service

Communication

Computer skills

Spanish language

Organizational skills

Salesmanship

Interpersonal skills

Education

High School Diploma or GED

Job description

Linder Turf & Tractoris committed to putting our customers first. Our parent company has been selling and servicing equipment since 1953. In 2018, we began our turf and tractor division, and since then, we've grown to 7 Kubota/Deutz Fahr branches in 3 states.

Job Description:

Responsible for the efficient, profitable, and safe operation of the service department.

Responsibilities

• Oversee all services and workspaces in shop
• Process work orders in a timely manner daily
• Submit warranty claims daily
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Consistently deliver positive customer service experience to customers by offering knowledge, advice, and answering questions and concerns
• Act as a source of information for all service, inventory, and product-knowledge concerns and work process matters
• Manage and update invoices
• Process new orders and track inventory
• Communicate and maintain good relations with manufacturing representatives
• Keep a safe and clean workspace at all times
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
• Follow and abide by all industry standards, regulations, and laws
• Help train new employees in company procedures, including safety and work processes
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
• Monitor workflow & time
• Other tasks as requested by management

Education/Experience/Skill:

• A dynamic Service Manager with a proven track record in customer service
• Proficient in use of computers
• Excellent oral and written communication skills
• Spanish is a plus
• Works well under pressure and manages stressful situations with ease
• Organized, efficient, and results-driven
• Strong customer service and salesmanship skills
• Excellent interpersonal skills
• General knowledge of maintenance, repair, parts department functions
• Strong industry knowledge
• Strong creative thinking and problem-solving skills
• High School Diploma or GED

Linder Turf and Tractor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.