LTT Service Manager

Linder-Turf-; Moultrie (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Linder Turf and Tractor in Moultrie, GA is seeking a Service Manager to lead the service department and ensure safe, efficient operations, and profitability.

You will oversee shop workspaces, process work orders and warranties, manage invoices and inventory, train staff, and maintain strong customer relations.

Candidates should have strong customer service, computer proficiency, and the ability to work under pressure; Spanish is a plus.

Qualifications

• Experience leading a service department and coordinating technicians.
• Strong communication with customers, vendors, and staff.
• Proven ability to manage service workflow and productivity.
• Knowledge of maintenance, repair, and parts functions in a shop.
• Bilingual in Spanish is a plus.

Responsibilities

• Oversee all service operations and workspace in shop.
• Process work orders on a daily basis.
• Submit warranty claims daily.
• Delegate service tasks and monitor progress of projects.
• Provide excellent customer service and address questions/concerns.

Skills

Customer service

Computer skills

Communication skills

Interpersonal skills

Spanish language

Salesmanship

Problem solving

Time management

Team leadership

Industry knowledge

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

LTT Service Manager

Moultrie, GA, US

16 days ago Requisition ID: 4568

Linder Turf & Tractor is committed to putting our customers first. Our parent company has been selling and servicing equipment since 1953. In 2018, we began our turf and tractor division, and since then, we've grown to 7 Kubota/Deutz Fahr branches in 3 states.

Job Description:

Responsible for the efficient, profitable, and safe operation of the service department.

Responsibilities

• Oversee all services and workspaces in shop


• Process work orders in a timely manner daily


• Submit warranty claims daily


• Delegate and direct service tasks; monitor the progress of all current and pending projects


• Consistently deliver positive customer service experience to customers by offering knowledge, advice, and answering questions and concerns


• Act as a source of information for all service, inventory, and product-knowledge concerns and work process matters


• Manage and update invoices


• Process new orders and track inventory


• Communicate and maintain good relations with manufacturing representatives


• Keep a safe and clean workspace at all times


• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency


• Follow and abide by all industry standards, regulations, and laws


• Help train new employees in company procedures, including safety and work processes


• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company


• Monitor workflow & time


• Other tasks as requested by management

Education/Experience/Skill:

• A dynamic Service Manager with a proven track record in customer service


• Proficient in use of computers


• Excellent oral and written communication skills


• Spanish is a plus


• Works well under pressure and manages stressful situations with ease


• Organized, efficient, and results-driven


• Strong customer service and salesmanship skills


• Excellent interpersonal skills


• General knowledge of maintenance, repair, parts department functions


• Strong industry knowledge


• Strong creative thinking and problem-solving skills


• High School Diploma or GED

Linder Turf and Tractor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.